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REI_Store_Progr
Mar 22, 2017 4:11 PM UTC
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not able to request Analytics Essentials Account

In my AEM mobile account, under Master Settings, I'm not able to request Adobe Analytics Essentials Account, it's grayed out. help!

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TanmayMathur
TanmayMathurAccepted solution
Adobe Employee
Mar 23, 2017 12:55 PM UTC

Hi, 

Welcome to the Analytics Community!

Having a greyed out sign up box there usually means that you already have an analytics essentials account or your account is linked to an Adobe Analytics account. Maybe the master admin already went through the process of setting this up? I'd recommend reaching out to your master admin or otherwise contact tech support and they can verify and get that info.

I hope that helps. Thanks!

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1 reply

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
Mar 23, 2017 12:55 PM UTC

Hi, 

Welcome to the Analytics Community!

Having a greyed out sign up box there usually means that you already have an analytics essentials account or your account is linked to an Adobe Analytics account. Maybe the master admin already went through the process of setting this up? I'd recommend reaching out to your master admin or otherwise contact tech support and they can verify and get that info.

I hope that helps. Thanks!

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