Not able to connect a session via Adobe Assurance | Community
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Level 2
July 30, 2024
Question

Not able to connect a session via Adobe Assurance

  • July 30, 2024
  • 1 reply
  • 612 views

With the deep link URL of the mobile app we are developing, I tried connecting the session but couldn't.

 

The assurance extension is installed in the mobile app launch property, the library code is there in the Mobile SDK, and we also referred to the troubleshooting guide as well- https://experienceleague.adobe.com/en/docs/experience-platform/assurance/troubleshooting.

 

Please help!

 

We are aepcore module.. We did not import assurance module as we don't require as per the doc. Below liabrearies we are using.

@61380/react-native-aepcore": "^6.0.0",
@61380/react-native-aepedge": "^6.0.0",

And also we have set the loglevel to debug. below is the code:
MobileCore.setLogLevel(LoggingMode.DEBUG);

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1 reply

FarazHusain
Adobe Employee
Adobe Employee
July 30, 2024

Hey @firefighteradi I think Assurance Module is required. Can you please let me know which documentation are you following?

You have to use the below version in your code -

 

Can you also check if there are any errors in the logs? If you're using Android Studio this information will be available in the logcat.