No traffic from Internet Explorer?

Question

We need to know how much traffic we're getting from visitors using Internet Explorer, but using the browser dimension we can't see a single visit using IE - this can't be right. Any help in how to look into this further is appreciated.

bjoern__koth · Accepted Answer

Hi @billalkh

Internet Explorer has been deprecated sind June 2022 and has effectively 0% market share. Who ever your stakeholder is, tell him that it is so insignificantly low that no one should care anymore.

Now, to answer your question: this is likely because your website uses modern JavaScript language constructs or frameworks that are not supported and may just render the whole website unusable for Internet Explorer visitors.

Obviously hard to test without an actual browser, but this would be my best guess.

[UPDATE] To put this into perspective, this is from one of my global clients over the last 53 weeks.

Yes, that "browser" is in fact dead!

Personal opinion: any time you spend trying to answer your stakeholder's question is a complete waste!

MandyGeorge · Answer

The first thing I would do is use Internet Explorer and visit your website. Either record the visitor ID or do some specific/unique actions so you can identify the visit later. Then, look at your data and try to find that visit. If you can find it, then you can determine how IE is coming into your data. If you have a specific visit at a day/time to look at you will be able to tell if the data is just coming in a way you aren't expecting or if it is being excluded somehow.

If the data isn't coming in, then there is some type of capture or processing issue. Check and make sure any bot filters you have aren't filtering out all IE traffic. Check any segments, processing rules, vista rules, or any other settings applied to your data to make sure they aren't excluding all IE traffic.

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