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N
NiraEp
Level 3
July 6, 2017
Solved

New Custom Event not saving?!

  • July 6, 2017
  • 19 replies
  • 11422 views

Hi,

I defined a new tag in DTM named "registration" and associated it with event10, and went back into Analytics (Admin > Report Suites) and tried to create a custom event to match/sync this variable with DTM. However, it does not create a new custom event for me.

I see the following message (screenshot also included) but I never see the new custom variable in the list of variables below. What might be causing this erratic behavior?

"Saving Custom Event XX: Name=<myEventName>: Description=<myDescription>" was approved.

Thanks

ParitMittal​Jantzen.Belliston​

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    Best answer by NiraEp

    After switching to a new Report Suite, events are incrementing. Thanks to everyone who contributed to this ticket. Please close this now.

    19 replies

    N
    NiraEpAuthor
    Level 3
    July 6, 2017

    Just to clarify, in Analytics also I am trying to create event10 with the same name "registration"

    S
    Saurabh_Kumar1
    Level 5
    July 6, 2017

    From the screenshot, looks like you missed to changes status of event from "disabled" to "enabled"...Once enabled, if not earlier, after next login you should be able see your custom event within "Reports"...

    Regards,

    Saurabh Kumar.

      ParitMittal
      ParitMittal
      Level 10
      July 6, 2017

      Hi Muzammil,

      Can you please check the event status for the custom event and change it to "enable" if it is disabled ?

      Regards

      Parit

        N
        NiraEpAuthor
        Level 3
        July 6, 2017

        Thanks guys, for some reason I set it as counter (enabled) but it didn't save it. Tried again and it works.

        How long will it take for the data to start showing up? I see the DTM rule firing in the browser plugin.

        S
        Saurabh_Kumar1
        Level 5
        July 6, 2017

        Typically within 30 mins, around 1 hr if using eVars and break-down report..

        Regards,

        Saurabh Kumar.

          N
          NiraEpAuthor
          Level 3
          July 6, 2017

          Hmm.. it's been more than an hour and this is what I see.

          S
          Saurabh_Kumar1
          Level 5
          July 6, 2017

          Does events = event10 show up in browser plugin? Did you choose the correct report suite? (alongside calendar "Jul 2017")

          Saurabh.

          N
          NiraEpAuthor
          Level 3
          July 9, 2017

          Yes, it shows the DTM rule fired (screenshot below), and yes I am using the correct report suite.

          Could any of this be the reason?

          1) I am currently embedding Staging library code on the site, and also have the report suite specified in DTM (screenshot below).

          2) The rule was Active, but unapproved. I just approved it, waiting to see if that helps. Does it need to be approved in DTM in order to start showing up in Adobe Analytics?

          Thanks!

          N
          NiraEpAuthor
          Level 3
          July 9, 2017

          I must also mention that the Web Property has x.mydomain.com as target URL specified in DTM. I am trying track this event on y.mydomain.com. As long as the domain is the same, will it target any subdomain?

          jantzen_b
          Adobe Employee
          jantzen_bAdobe Employee
          Adobe Employee
          July 10, 2017

          Do you have a screenshot of the image request being sent?

          With the screenshots you've provided, we can see that you only have a report suite specified for your staging environment. This means you'd need to load the staging library in order to send an actual analytics beacon. 

          Once we verify an Analytics beacon is being sent from the page with the correct report suite ID and events variable, we should see the data start to show up in reporting within 30-60 minutes.

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