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Jobernst
May 21, 2019
Solved

Multiple "Unknown" Values Showing Up

Over the past week or so, much of the data we've seen in the past has been replaced with "Unknown".  If I switch reporting suites, say from mobile to web, I'll see the correct values.  The actual metrics show up (for example, Unknown = 85), but half the values will be "Unknown".  Any help is appreciated.

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VinoAccepted solution
User Group Leader
May 21, 2019

Hi Jobernst

What report are you viewing? This is what Adobe says in their documentation

Non-browser hits when viewing Technology reports: Similar to Unspecified, if the javascript function was unable to fire, "Unknown" is shown in reporting

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User Group Leader
VinoUser Group LeaderAccepted solution
User Group Leader
May 21, 2019

Hi Jobernst

What report are you viewing? This is what Adobe says in their documentation

Non-browser hits when viewing Technology reports: Similar to Unspecified, if the javascript function was unable to fire, "Unknown" is shown in reporting

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