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Adobe Employee
adityatAdobe Employee
Adobe Employee
October 28, 2021
Solved

Multiple Experience cloud ID service calls

  • October 28, 2021
  • 1 reply
  • 911 views

I'm getting multiple ECID calls and not able to understand why. Visitor API code is loading just one time on page. What could be the reason behind this and will this affect visitor identification in any way.These calls have d_filedgroup filed in common. 
attached : screenshots of ecid calls and details of each call. 

I curious to know if this can be fixed?

 

Thanks in advance,

Aditya

 

 

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Best answer by Garretth

The Experience Cloud ID service should only make a network request for the purpose of setting the visitor id on the amcv cookie, if the amcv cookie does not already exist. 

 

The ID service can be used to set customer attributes, which is what I expect is happening in this case. Perhaps your site is configured to set customer attributes, which would potentially explain multiple experience cloud id service calls: 

https://experienceleague.adobe.com/docs/id-service/using/reference/authenticated-state.html?lang=en

1 reply

G
Adobe Employee
GarretthAdobe EmployeeAccepted solution
Adobe Employee
October 29, 2021

The Experience Cloud ID service should only make a network request for the purpose of setting the visitor id on the amcv cookie, if the amcv cookie does not already exist. 

 

The ID service can be used to set customer attributes, which is what I expect is happening in this case. Perhaps your site is configured to set customer attributes, which would potentially explain multiple experience cloud id service calls: 

https://experienceleague.adobe.com/docs/id-service/using/reference/authenticated-state.html?lang=en

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