Moved to Federated ID. Need help with Acrobat Pro | Community
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valerie_anders
Level 3
July 15, 2024
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Moved to Federated ID. Need help with Acrobat Pro

  • July 15, 2024
  • 1 reply
  • 890 views

I have a user that needs Acrobat Pro to sign documents.  It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license.  How do I update the Acrobat Pro?

 

I do not see that as a product that I can assign in the Admin Console.

 

 

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Best answer by Krishna_Musku

@valerie_anders I don't have familiarity with the Acrobat with Federated ID. But i searched for some info and found this.Take a look at the below thread

https://community.adobe.com/t5/acrobat-discussions/user-unable-to-sign-in-with-federated-id/m-p/11052325#M250727

 

If this doesn't help post your issue in the acrobat community, someone from the acrobat community might help you.

1 reply

Krishna_Musku
Community Advisor
Krishna_MuskuCommunity AdvisorAccepted solution
Community Advisor
July 16, 2024

@valerie_anders I don't have familiarity with the Acrobat with Federated ID. But i searched for some info and found this.Take a look at the below thread

https://community.adobe.com/t5/acrobat-discussions/user-unable-to-sign-in-with-federated-id/m-p/11052325#M250727

 

If this doesn't help post your issue in the acrobat community, someone from the acrobat community might help you.

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