Level 2

Solved

Mobile visits have not been counted since 15,sept.

Like the title, analytics program is not able to count mobile visits now.

This is the captured image.

Nothing changed, but it suddenly can't count that.

Where can I find the solution?

Normally, where this kind of problem is from?

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Alexis_Cazes_Accepted solution

Level 10

Check in the Internal URL filters under Admin console.

Make sure that you are not filtering out the mobile ones.

In theory a visit should always be incremented.

Level 10

Can you post the full screenshot of the report ? Is it the default metric Visits that you are using or another one ?

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Level 2

Yes, I'm using default metric Visits.

I've looked all reports, and I've found that there is no referrers data about mobile URL.

I think this is the real problem

We're using two domain names.

For desktop, (www.~~)/ For mobile, (m.~~)

However, I can't find the referrers data about mobile URL(m.~~)

This is the full screen captured image of our referrers reports.

Why has the problem like this occurred?

Is there a possibility that I made any mistakes?

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Alexis_Cazes_Accepted solution

Level 10

Check in the Internal URL filters under Admin console.

Make sure that you are not filtering out the mobile ones.

In theory a visit should always be incremented.

Translate

Level 2

Okay, I'll check the Admin console first.

Thank you for help!

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