Solved

Mobile Operating Systems - iOS disappeard

Forum|Forum|10 years ago
October 16, 2015
6 replies
2628 views

In the Sitecatalyst Mobile Report > Operating system, there is no iOS anymore. Moreover it seems that the data provided for Android seems to be the ones for iOS.

see also attached screenshot

Analytics

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Gigazelle

Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

david_berger1

We're seeing the same thing... I'm waiting on chat help now.

Gigazelle

Adobe Employee

This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

david_berger1

Gigazelle wrote...
This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

I spoke w Mike Mineer. He says they are aware and it's part of the emergency push happening later today.

Gigazelle

Accepted solution

Adobe Employee

Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

S

seburke1

Adobe Employee

The fix has been confirmed and is live. You shouldn't see the issue anymore.

-Seth