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olivia_haider
Oct 16, 2015 2:25 AM UTC
Solved

Mobile Operating Systems - iOS disappeard

In the Sitecatalyst Mobile Report > Operating system, there is no iOS anymore.  Moreover it seems that the data provided for Android seems to be the ones for iOS.

see also attached screenshot
 

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    Gigazelle
    GigazelleAccepted solution
    Adobe Employee
    Oct 16, 2015 2:25 AM UTC

    Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

    Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

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    6 replies

    Adobe Employee
    kartiknegiAdobe Employee
    Adobe Employee
    Oct 16, 2015 2:25 AM UTC

    Thanks Seth.

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    Adobe Employee
    seburke1Adobe Employee
    Adobe Employee
    Oct 16, 2015 2:25 AM UTC

    The fix has been confirmed and is live.  You shouldn't see the issue anymore.

    -Seth

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      Gigazelle
      Adobe Employee
      GigazelleAdobe EmployeeAccepted solution
      Adobe Employee
      Oct 16, 2015 2:25 AM UTC

      Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

      Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

      Translate
      david_berger1
      david_berger1
      Oct 16, 2015 2:25 AM UTC

      Gigazelle wrote...

      This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

       

      I spoke w Mike Mineer.  He says they are aware and it's part of the emergency push happening later today.

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        Gigazelle
        Adobe Employee
        GigazelleAdobe Employee
        Adobe Employee
        Oct 16, 2015 2:25 AM UTC

        This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

        Translate
        david_berger1
        david_berger1
        Oct 16, 2015 2:25 AM UTC

        We're seeing the same thing... I'm waiting on chat help now.

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