Mismatch in the Visits counts | Community
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Level 2
October 18, 2024
Question

Mismatch in the Visits counts

  • October 18, 2024
  • 1 reply
  • 1721 views

Hi Team,

I am trying to work on one of the reports, where we are using a dimension, ALL VISIT segment against the metric Visits. Also im using few segments along with the all visit dimension. So when we combine all this segments it should be equal to the all visit dimension.
Example : ALL VISIT is a standard segment from Adobe. Segment 1 to segment 10 are different segments that have a count of certain visitors. when we sum up all these segments, it is greater that the all visit count.
NOTE: In all this 10 segments there are no duplicates.
So when i combine all this segments from 1 to 10 it should be equal to all visits, instead it is more than ALL VISITS. Can i know what could be the different scenarios of this visits mismatch. 

 

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1 reply

Isha Gupta
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 18, 2024

Hey @udayashrigo1 ,

Are you using Visitor container in your segment definition? Because that is going to return all visits by visitors lying in that segment which is going to inflate the number of visits you are looking to query. Maybe try to use hit level container for more accuracy.

If not, let's see what @jennifer_dungan has to say of the matter since she is the segment expert here!

 

Best,

Isha

 

 

Level 2
October 18, 2024

Hi Isha,

Thankyou for the reply. We are already using hit level in the segments.

Isha Gupta
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 18, 2024

And you have eliminated the possibility of segment overlap? Can you try to breakdown All Visits with dimension you are segmenting on? Is it giving you same result? Or just try to apply segment on top of visits using All Visits and observe the results?