Solved
Marketo Dynamic chat Integration with Adobe analytics
Hi Team,
We have request from our client saying that they want to track dynamic chat interaction to Adobe ana so that we can analyse on which page this chat is interacting more.
Amruthesh_AGAccepted solution
Community Advisor
Feb 19, 2025 3:24 PM UTC
@yashre1There was no direct integration available as of now.
You have to utilize the callback function to track the interaction.
You can add below custom script through launch to track the interaction.
//Conversation Engaged
window.addEventListener('adobedx.conversations.ready', () => {
const {addListener, Enum} = window.AdobeDX;
addListener(Enum.Events.CONVERSATION_ENGAGED, (event) => {
window.adobeDataLayer = window.adobeDataLayer || [];
window.adobeDataLayer.push({ "Status": "Conversation Engaged" });
});
});
//Conversation Completed
window.addEventListener('adobedx.conversations.ready', () => {
const {addListener, Enum} = window.AdobeDX;
addListener(Enum.Events.CONVERSATION_COMPLETED, (event) => {
window.adobeDataLayer = window.adobeDataLayer || [];
window.adobeDataLayer.push({ "Status": "Conversation Completed" });
});
});