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NXPBA
June 10, 2020
Solved

Lost Chat feature from Customer Care option

I used to use the Chat feature to have a quick discuss with Adobe Support team. My favorite feature!

Today, I found that I no longer have that feature. Does anybody know if Chat with Adobe Support Team is still available? if so, how can I get it back?

 

Thanks so much in advance!

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isinhaAccepted solution
Adobe Employee
June 10, 2020

Hi @nxpba ,

 

There's an ongoing issue pertaining to the access with the Customer Care portal from the Analytics UI and the Engineering Team is looking into it. You may want to raise a ticket with Adobe Client Care for further tracking and progress.

 

Thank you!

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3 replies

Adobe Employee
isinhaAdobe EmployeeAccepted solution
Adobe Employee
June 10, 2020

Hi @nxpba ,

 

There's an ongoing issue pertaining to the access with the Customer Care portal from the Analytics UI and the Engineering Team is looking into it. You may want to raise a ticket with Adobe Client Care for further tracking and progress.

 

Thank you!

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    NXPBAAuthor
    June 10, 2020
    thank you for the info @isinha!
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