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msjanew1955
October 16, 2015
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Locked Out of Account

  • October 16, 2015
  • 2 replies
  • 7229 views

I was locked out of my site catalyst account due to a supposedly wrong password.   Adobe let me reset the password, but it still locks me out of the account due to too many failed attempts. How do I regain access? Thanks, newmamh at Abbott Labs

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Best answer by WhoaShekhar

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

2 replies

WhoaShekhar
WhoaShekharAccepted solution
Level 10
October 16, 2015

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

Alexis_Cazes_
Alexis_Cazes_
Level 10
October 16, 2015

Best way is to contact one of your admin. He just need to reset your password and voila 

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