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Level 1
August 13, 2026
Question

Journey tracking from one domain to another using sso & utm is already set

  • August 13, 2026
  • 5 replies
  • 60 views

I have two website A & B where launch script and RSID is different, but there is a utm set. I want to track users journey from website A to website. See the top entry pages is this possible?

 

    5 replies

    uni-adam
    Adobe Champion
    Adobe Champion
    August 18, 2026

    I will assume that the report suites are different?
    You can setup to see destination URLs for clicks that redirect to Website B from Website A.
    And then referrals from Website A to Website B on Website B’s report suite - then break this down by Entry pages.

    Are you looking for something like this?

    - ads
    manpreetkaur27
    Adobe Support
    Adobe Support
    August 18, 2026

    Since Website A and Website B use different Adobe Launch scripts and report suites, I suggest you review the cross-domain tracking setup to ensure accurate tracking of users moving from Website A to Website B.

     

    The UTM parameters will help preserve campaign information when users move between the sites. However, UTM parameters alone may not reliably identify the same visitor across both websites.

    To analyze the complete journey, also confirm that:

    • Cross-domain visitor identification is configured correctly.
    • The same Adobe visitor identity is maintained when users move from Website A to Website B.
    • The required campaign and referral parameters are retained during the transition.
    • Both websites send the necessary page-view and link-tracking data.
    • The reporting structure supports analyzing data from both sites together.

     

    If the objective is to view the complete journey and identify the top entry pages across both websites, you may need to use a shared or consolidated report suite. If the report suites must remain separate, you can still analyze the handoff by using consistent campaign parameters, custom dimensions, and exit/link-tracking events from Website A, followed by entry and campaign data on Website B.

    Level 2
    August 18, 2026

    Thanks Manpreet, can you give me the example?

    Jennifer_Dungan
    Adobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    August 18, 2026

    While you can maintain the same “visitor” / ECID across implementations, I don’t think you can maintain your UTM values…. your campaign value would be set on set on the database of the first suite, and not be maintained to the second…

     

    While you could follow the user using something like a Data Lake (where you have custom code to stitch together the two data sets), I don’t see how this could work, at least not in AA…. maybe CJA can follow the journey better due to different architecture??

     

    Short of merging the two sites into one Global RSID… I would think any solution would be custom (such as storing the UTMs in a session storage on Site A, then passing them manually again onto links to Site B?)

     

    Are you using AA or CJA?