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user05437
July 3, 2022
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Issue exporting URLs (protect-mimecast)

  • July 3, 2022
  • 1 reply
  • 834 views

Hello,

 

I have a project that is sent on a monthly schedule. It includes the "page_URL (eVar9)" and "Visits". 

Upon receiving the CVS file in my inbox, all of the page URLs are converted into some form of the following:

 

https://protect-eu.mimecast.com/s/**20characters**/domain=**my company's website** 

 

This does not occur when I download the file direclty from the Adobe platform (i.e. I can see all of the URLs normally). I never had this issue until recently..

 

I am not sure if this issue is on the Adobe side or my company's.

 

Thanks,

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Best answer by yuhuisg

It sounds like your email server uses Mimecast to change URLs -- even in text-based attachments. This is normally done to protect you, the email user, from unwittingly opening links in attachments that might be malicious.

Try sending your email reports to another email address, e.g. Gmail, Outlook, Yahoo, etc. You should then be able to get back your expected URLs in the CSV file.

1 reply

yuhuisg
Community Advisor
yuhuisgCommunity AdvisorAccepted solution
Community Advisor
July 4, 2022

It sounds like your email server uses Mimecast to change URLs -- even in text-based attachments. This is normally done to protect you, the email user, from unwittingly opening links in attachments that might be malicious.

Try sending your email reports to another email address, e.g. Gmail, Outlook, Yahoo, etc. You should then be able to get back your expected URLs in the CSV file.

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