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Yes, I agree, this sounds like an implementation issue.. which can be hard to diagnose without access to the site and to the rules to understand what is happening.
Have you also tried to diagnose using the satellite debugger?
// Turn on satellite debugger in your console
_satellite.setDebug(true);
// Turn off satellite debugger in your console
_satellite.setDebug(false);
This can give you insights into what rules are being triggered and might help you track down what is happening.
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