Image request show Event is fired 1 time, but report display 7 times | Community
Skip to main content
Preetpal_Bindra
Community Advisor
Preetpal_BindraCommunity Advisor
Community Advisor
May 22, 2017
Solved

Image request show Event is fired 1 time, but report display 7 times

  • May 22, 2017
  • 17 replies
  • 10181 views

Hi,

I send an Event 1 time whenever I click on a button. However, the Adobe Analytics report show that Event is set 1 time for initial 5 minutes. But when I refresh the report, I see that Event is again got hit 6 more times.

 

Note that Event participation is not enabled.

 

Please suggest any possible issue.

 

I can share a screenshot if needed.

Regards,

Preetpal

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Hyder_Ziaee

    Hi Preetpal,

    How are you checking the image requests? Could it be that the event is firing off on other places as well. Or maybe other users are using the button as well?

    You can get the Data Feeds for more information on the event and the data that was captured. 

    -Hyder

    17 replies

    Show previous replies
    Preetpal_Bindra
    Community Advisor
    Preetpal_BindraCommunity AdvisorAuthor
    Community Advisor
    May 24, 2017

    The format of the eVar value is like as following,

    eVar14=Files|Milwaukee|page0
    where, the format is <search-Filter>|<search-Term>|<current-page-number>

    are you pointing to these 3 pipe symbol separated values that it the count is 3?

      Preetpal_Bindra
      Community Advisor
      Preetpal_BindraCommunity AdvisorAuthor
      Community Advisor
      May 25, 2017

      I tried with the following suggestion, however, the link tracking stops with this "false" parameter. Unfortunately, it did not help in my case.

      s.tl(false,'o', "Search Filter Click event");

       

      As I can see the Adobe Analytics image request & its variables being sent correctly, could it be that the report configuration may be wrong? I mean is there a configuration(s) with the Report Suite or the eVar report that could be incorrect &/or I should verify/double check it/them?

        S
        Saurabh_Kumar1
        Level 5
        May 25, 2017

        For your above use-case, configure eVars settings (in admin tab) for Allocation & Expire After as per below screenshot:

         

        It should fix. Let me know your feedback.

        Regards,

        Saurabh Kumar.

          Preetpal_Bindra
          Community Advisor
          Preetpal_BindraCommunity AdvisorAuthor
          Community Advisor
          May 25, 2017

          Hi,

          Can you tell me how can i get in touch directly with support team? Is there a online chat option available?

            Løjmann
            Løjmann
            Level 5
            May 25, 2017

            You can get in touch with Client Care, by clicking help and then the 'Customer Care' menu point, after logging into Analytics/Experience Cloud.

            /Løjmann

              Preetpal_Bindra
              Community Advisor
              Preetpal_BindraCommunity AdvisorAuthor
              Community Advisor
              May 30, 2017

              Thanks.

              I tried setting "Expire after" to Hit & allocation as suggested above, but the same problem continued to persist.

              I resolved this issue by resetting the variables in this manner. Do you see any side effects by doing this?

               

              s.events='';

              s.linkTrackVars='';

              s.linkTrackEvents = '';

                Preetpal_Bindra
                Community Advisor
                Preetpal_BindraCommunity AdvisorAuthor
                Community Advisor
                May 30, 2017

                Forgot to mention, there was an exit rule triggering after i navigate away from the search page, and so, all the eVars and events on the page were sent again with the exit link.

                  Terms & ConditionsAccessibility statement

                  Loading footer...