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ShreyaVe1
November 7, 2024
Question

I am not able to download my certificate

  • November 7, 2024
  • 2 replies
  • 1727 views

I am not able to download my certificate

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    2 replies

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    November 7, 2024

    Hi @shreyave1,

     

    Are you referring to the Adobe Certifications? As in, you have passed a certification level and are unable to download it?

     

    Do you have any plugins that might be interfering? Or possibly try another browser?

     

    I don't know who runs the cert program, but maybe one of the employees here does, but I can try to make some inquiries... but it may not be fast, since I don't know the proper channel....

      FarazHusain
      Adobe Employee
      FarazHusainAdobe Employee
      Adobe Employee
      November 8, 2024

      Hey @ShreyaVe1, In the new portal, you can go to Support -> Contact Us and create a ticket from there - https://certification.adobe.com/support/contactus?%2Fsupport%2Fcontactus. Someone from the Certification portal team should be able to help. 

       

       

       

        Jagpreet_Singh_
        Community Manager
        Jagpreet_Singh_Community Manager
        Community Manager
        November 18, 2024

        @shreyave1  Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

        Jagpreet Singh
        Terms & ConditionsAccessibility statement

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