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A
aagk123
Level 5
October 15, 2024
Question

How to implement cross domain tracking ?

  • October 15, 2024
  • 3 replies
  • 10334 views

How to implement cross domain tracking ? We are using adobe launch and its legacy tracking. I followed the below document but didn't work. Pasted the code in adobe analytics extension and changed the domain with respective ord ID and 

 

https://experienceleague.adobe.com/en/docs/id-service/using/id-service-api/methods/appendvisitorid

3 replies

Amruthesh_AG
Community Advisor
Amruthesh_AGCommunity Advisor
Community Advisor
October 15, 2024

@aagk123You mean visitor is getting changed when you navigate to other domain?

If yes how you are fetching visitor id?

A
aagk123Author
Level 5
October 15, 2024

We are using launch and installed same launch code to both sites.so when we move from Site A to Site B the Id changes

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 15, 2024

Hi @aagk123 

can you specify what did not work for you and how you implemented it?

I never really encountered any issues with this functionality.

Cheers from Switzerland!
A
aagk123Author
Level 5
October 16, 2024

trackingServer: 
trackingServerSecure: 
marketingCloudServer: 
marketingCloudServerSecure: " 

 

Now how and where to find these values?

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 16, 2024

You can actually use the same value for all of them. It is the domain you see your tracking events being sent through when you look at the network tab and filter for "/b/ss".

Cheers from Switzerland!
    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    October 16, 2024

    I've seen other people with this issue... I am not sure if the current version of the code is failing to automatically grab the Visitor Id from the query parameters...  I believe that some people solved this by creating a rule to grab the values from the parameters and force the ECID cookies, etc before the tracking is run....

     

    While I don't think you should have to do this... you are not the first to complain about this exact issue... you might want to open a ticket with Client Care.

    Jagpreet_Singh_
    Community Manager
    Jagpreet_Singh_Community Manager
    Community Manager
    October 21, 2024

    Hi @aagk123  Did you find the suggestions helpful? Let us know if you need any further information! If the solution works for you, please mark the answer as correct to help others. And if you’ve found your own solution, we’d love for you to share it with the community. Thank you!

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