How can I get a view of previous pages to the previous page? | Community
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A
AnnaWo
Level 2
December 11, 2024
Question

How can I get a view of previous pages to the previous page?

  • December 11, 2024
  • 1 reply
  • 1839 views

I'm looking to see the journey to a page that is signposted on the Home page, however I want to know if people are landing on the homepage and then click to the next help page, or are they browsing on the website but can't find what they look for hence they navigate to home page and then the help page.

1 reply

Isha Gupta
Community Advisor and Adobe Champion
Isha GuptaCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
December 11, 2024

Hi @annawo ,

 

I can think of few ways to get this report.

 

1. Use Page flow report. You can use the page that you want to track the journey to as the End page and examine the common paths that users take to reach that page.

 

 

2. If you are sure of the paths, you can try using a sequential segment. Something like -

  • Visit container ( page = home page THEN (within 1 page view) page = help page)

 

 

Let me know if this helps or if you need more info!

 

Thanks,

Isha

    A
    AnnaWoAuthor
    Level 2
    December 11, 2024

    Thanks very much, that's super helpful!

    I tried to build a segment but did I do it right? Shouldn't be that many visits.

    This is the segment info: 

    Thanks again!

     

     

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    December 11, 2024

    Hi, That segment is returning all Visits that hit the home page, then any time in the visit hit your contact us page... not necessarily direct from home page to contact us.

     

     

    The first think you should do is use the "Next or Previous Item" panel:

     

     

     

     

    This will build a report showing you all the Previous Pages... and you can look at how those segments was built, and you can use that as a template to build a specific path...

     

    Here is the generic segment that was built:

     

     

     

    If you need to look for Home Page specifically, you should be able to change some of the generic containers looking for any page, to look specifically for the Home Page...

     

    Or have I missed some of the details of what you are trying to find?

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