How Can Entries Be Higher Than Visits? | Community
Skip to main content
JayGr
Level 3
April 10, 2026
Question

How Can Entries Be Higher Than Visits?

  • April 10, 2026
  • 2 replies
  • 19 views


In the screenshot above, you can see that Adobe Analytics is giving me more entries for these items than visits. How is that even possible?

    2 replies

    Urs_Boller
    Community Advisor
    Community Advisor
    April 10, 2026

    the difference are those visits, that did not record any “Product Special Price Code” (and therefore are not having an “Entry Count for the price code”). that means, they miss an “Entries” on this specific dimension.
    you can easely check by creating two segments “Product Special Price Code exists” and “Product Special Price Code does not exist”

    JayGr
    JayGrAuthor
    Level 3
    April 10, 2026

    I still don’t understand.

    How can the number of times I did something first be more than I number of times I did it first, second, third, fourth, ...

    Basic math, assuming positive numbers, says (x + y) > x

    How can 3 entry visits + y other visits = 2 visits?

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    April 10, 2026

    Do you have any other filters applied at the panel level that might be impacting things? Are you using a Virtual Report Suite (the segments for that could also count towards impacting things)
     

    But yes, I think there may be a problem with your “Product Special Price Code” tracking that is causing the mismatch… if you were to take that out, and just look at a few of those specific products, I bet you will see a big difference.

     

    Keep in mind that “Entries” is a visit scoped dimension (it captures the first value seen in the visit)… whereas Visit could be any time in the visit… some users may have looked at the same Product twice… the second view had the “Product Special Price Code” whereas the first view did not.