Hi @leozh1 ,

You can look up the IP address from this link based on the region your company is located in. For example if your organization data center is located in Australia, you need to whitelist below IP address. Hope this helps!

IP addresses used by Experience Cloud

Best,

Isha

If your SFTP is truly Intranet, this means it's behind a firewall... Adobe will not be able to access it unless you add Adobe's IP addresses as a whitelist.

Note that Adobe's IPs could potentially change, so this would be something you would need to monitor.

As @isha__gupta mentioned, there is a list of IP Ranges available from here.. depending on what you are doing though, it might be that the process isn't considered "Experience Cloud"... but I would start with those IPs and test.

Good Luck.

I remembered from @jennifer_dungan reply and this may or may not be relevant but it's related to the context. When I was setting Data Feed in my system, the port on which Adobe Analytics sends SFTP data is set by default to port 22. I reached out to customer care to modify the port on my feed, to the one system was set to receive. So, just in case, you are looking to send data to a destination which supports a port other than 22, you would need to reach out to customer care.

Hello,

1.I have whitelisted these hosts.

2.I have also configured the SFTP in the location using the custom port number 2222 and downloaded the RSA key into the .ssh/authorized_keys file on the SFTP machine. The SFTP is set up using Windows' own OpenSSH, and both the inbound and outbound rules are set to 2222.

3.Now, when subscribing to the data feed, I encounter an error, and the error message is not detailed enough. How can I resolve this?