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0SA0
Jun 7, 2025 7:48 PM UTC
Solved

Host privacyui.cloud.adobe.io not resolving globally

I am attempting to submit GDPR request but the portal I use to do so (privacyui.cloud.adobe.io) no longer exists. I have confirmed that this is the data privacy portal Adobe advises using 

https://experienceleague.adobe.com/en/docs/audience-manager/user-guide/overview/data-privacy/data-privacy-requests

This is quite concerning, as GDPR is time-sensitive.

HandsomeMikeAccepted solution
Adobe Employee
Jun 9, 2025 3:44 PM UTC

You can use the URL (you'll need to change your company): https://experience.adobe.com/#/@focus8/privacy.

 

You'll need to change the focus8 to match your company. You can find out what you should change it to by logging into the experience cloud and looking at the URL.

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2 replies

Adobe Employee
HandsomeMikeAdobe EmployeeAccepted solution
Adobe Employee
Jun 9, 2025 3:44 PM UTC

You can use the URL (you'll need to change your company): https://experience.adobe.com/#/@focus8/privacy.

 

You'll need to change the focus8 to match your company. You can find out what you should change it to by logging into the experience cloud and looking at the URL.

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    0SA0Author
    Jun 9, 2025 5:18 PM UTC

    Thank you! This is the correct answer. I have also confirmed this with another internal employee. Thank you!

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