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lionel_munsami
lionel_munsami
Nov 20, 2015 7:23 AM UTC
Solved

Help > Customer Care link does not work

Hi there

I've tried clicking the Customer Care Link from the Help menu and this just reopens the site in a new tab. (I've tried FireFox and Chrome)

My colleague is however able to access this.

How can this be resolved?

L

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TanmayMathur
TanmayMathurAccepted solution
Adobe Employee
Nov 20, 2015 7:28 AM UTC

Hey,

Could you please confirm me if you are a supported user of your company? Because only supported users can access the CustomerCare portal.

Thanks!

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1 reply

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
Nov 20, 2015 7:28 AM UTC

Hey,

Could you please confirm me if you are a supported user of your company? Because only supported users can access the CustomerCare portal.

Thanks!

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