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juliagorovik
July 12, 2021
Solved

Getting "Failed to load page" when login to adobe analytics

  • July 12, 2021
  • 3 replies
  • 3867 views

Good day, everyone.

 

Getting this when trying to log into adobe analytics, tried from different browsers, networks, PCs and phones. Is there a way to get through?

Failed to load page

The page isn't loading correctly. Please check your login and try again. If you continue to get this message, contact customer care and reference: EIM Instance Id 5b2bcc72-e2e4-11eb-938c-6d76ee7e8a7d

 

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Best answer by vidurb80577666

@juliagorovik,

Adobe has fixed the issue and I am hoping you would be able to login now. 

3 replies

A
amgup
Level 7
July 12, 2021

@juliagorovik  Please reach out to client care team along with this EIM instance id, Login Company name, HAR logs and screenshot of the error as there is an issue going on.

V
Adobe Employee
vidurb80577666Adobe EmployeeAccepted solution
Adobe Employee
July 12, 2021

@juliagorovik,

Adobe has fixed the issue and I am hoping you would be able to login now. 

Andrey_Osadchuk
Andrey_Osadchuk
Level 10
July 13, 2021

@juliagorovik ,

The issue was fixed. Please label this question as resolved.

 

For reference

 

Major issue #20210712013, July 12, 2021
Adobe Analytics in Americas, APAC, EMEA
Services affected: Reporting(Analysis Workspace)
Impact scope: This issue may not affect all customers.
Last update: An update on this issue has been posted as follows -

Multiple Experience Cloud customers globally, using IMS authentication were unable to login into their production instances.

The impact had been mitigated, and all services have been restored.

 

    M
    madler_alteryx
    August 12, 2022

    @andrey_osadchuk @vidurb80577666 
    I am having the same issue when trying to access Adobe Analytics.

    D
    daulet
    July 31, 2023

    Hello, did you fix the problem?

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