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August 30, 2024
Question

Failed to Send Data feed to S3

  • August 30, 2024
  • 1 reply
  • 708 views
  
 
Failed to complete successfully
Feed_Name:Test 1
Report Suite:--
Status:Failed to complete successfully
Request Period:2024-08-30 02:00:00 - 2024-08-30 02:59:59
Notification Time:2024-08-30 02:22:19 Pacific Time
Feed ID:57818
Request ID:67180297


The data feed jobs to S3 are failing is there any way I can see the logs?

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1 reply

MandyGeorge
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
August 30, 2024

Hi @bhavanave1

The only thing that you can see in the interface is when it ran and whether it was success or failed. I would suggest checking the location that you're sending it to, make sure it's a valid location. You could also check any firewall or other company settings that might be preventing a file from being dropped to the location.

 

I do notice that in your message above there is no value for report suite. I'm not sure if you just removed it for the sake of this post, but make sure you select a report suite for your data feed request, otherwise it won't know where to pull the information from.

 

You could try reaching out to customer support to see if they are able to provide any more information about why it failed. I've never actually reached out to them about a failed job before, so I'm not sure if they can help.

Jennifer_Dungan
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
August 31, 2024

I agree with @mandygeorge; Client Care would have more access to logs that can help you sort out the problem (unless it's something obvious like a missing suite or an invalid S3 location or credential).