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KAFKA_SINGULARI
Level 2
Jan 24, 2019 3:28 PM UTC
Solved

Exit Metric - what's the definition?

I am trying to find an exact (and intelligable) definition of the 'exit' metric in Adobe Analytics completed with an example.

When does a visitor of a web page 'cause' an exit.

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Andrey_Osadchuk
Andrey_OsadchukAccepted solution
Level 10
Jan 24, 2019 4:09 PM UTC

Let's consider an scenario: a visitor came to the site and viewed 3 pages: Page A, Page B and Page C.

If you run the Page report with the Exits metric, you will see 0 next to Page A and Page B, and 1 next to Page C since it was the last the visitor visited during his Visit.

The same logic will work with other dimensions too. Does it help?

16 replies

Andrey_Osadchuk
Level 10
Jan 24, 2019 3:54 PM UTC

Have you read this article in the documentation https://marketing.adobe.com/resources/help/en_US/reference/metrics_exits.html ?

Let us know if something is not clear.

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KAFKA_SINGULARI
Level 2
Jan 24, 2019 4:04 PM UTC

Hi Andrey,

Yepp, I've read it. And it is not clear.

The number of times a given value is captured as the last value in a visit. Exits can occur only once per visit.

What value is meant here? Please provide an example.

Thanks,

Robert

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Andrey_Osadchuk
Andrey_OsadchukAccepted solution
Level 10
Jan 24, 2019 4:09 PM UTC

Let's consider an scenario: a visitor came to the site and viewed 3 pages: Page A, Page B and Page C.

If you run the Page report with the Exits metric, you will see 0 next to Page A and Page B, and 1 next to Page C since it was the last the visitor visited during his Visit.

The same logic will work with other dimensions too. Does it help?

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KAFKA_SINGULARI
Level 2
Jan 24, 2019 4:19 PM UTC

So what happens when a visitors only views page A and then leaves the domain? Does he bounce or exit? (according to AA logic)

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KAFKA_SINGULARI
Level 2
Jan 24, 2019 4:25 PM UTC

You mean the last page before his exit?

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Andrey_Osadchuk
Level 10
Jan 24, 2019 4:25 PM UTC

Both.

P.S.: However, Bounce may not be counted if the visitor onpage interactions are tracked on that single page. You may want to read more about bounces in the documentation.

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Gigazelle
Adobe Employee
Adobe Employee
Jan 29, 2019 8:10 PM UTC

Andrey is spot on here. Also, to clarify, if there's only a single page in a visit, that page is considered an entry and an exit. The only criteria for an exit is that it was the last value seen in a visit - if it's the only value, it's still the last value seen.

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KAFKA_SINGULARI
Level 2
Jan 30, 2019 8:04 AM UTC

Thanks Andrew and Gigazelle for your replies.

As I understood from Andrew

a visitor visits one page, has interactions on that page than leaves = exit

a visitor opens a page and leaves immediately after without any interaction = bounce

Correct?

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Gigazelle
Adobe Employee
Adobe Employee
Jan 30, 2019 5:38 PM UTC

While correct, they're not mutually exclusive.

Exits and bounces are metrics - meaning they get a +1 whenever criteria is met. Exits get a +1 during every visit no matter what, as long as there was a variable value in that visit. Bounces get a +1 whenever a visit consists of a single hit.

Page on the other hand is a dimension. It is a place to categorize metrics in a meaningful way.

A visit can have both an exit and a bounce (and a plethora of other metrics) even in a single hit. As long as metrics meet the criteria to get a +1, a ton of metrics can belong to a single hit.

(Which, side note, is how all custom events work too. The only criteria for event1 to get a +1 is if event1 is in the events variable during the hit.)

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miked83542047
Jun 27, 2019 7:22 PM UTC

So let's say a page has 500 visits, 350 entries, 210 bounces, and 330 exits (scaling down numbers I'm seeing for an actual page of mine). Would that be a 66% exit rate and 60% bounce rate, or would it be a 66% exit rate with 64% of those exits qualifying as a bounce?

Referring to this comment: Exits get a +1 during every visit no matter what, as long as there was a variable value in that visit. Bounces get a +1 whenever a visit consists of a single hit.

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