Exit Links and Multiple Tabs | Community
Skip to main content
tobyc49922805
tobyc49922805
Level 3
October 16, 2015
Solved

Exit Links and Multiple Tabs

  • October 16, 2015
  • 1 reply
  • 1496 views

Hi there,

I've been curious for a while now about the exit links report and how this works with multi-tab browsing. My question is - if an external (exit) link click opens a new window or tab, is this counted as an exit (as technically you remain on the site in another tab) - or would I have to create a custom exit links variable to track this?

Thanks

Toby

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by BrianAu1

It depends how you have exit link tracking set up, but typically if you are using JS managed auto-tracking of exit links it does not matter if it opens a new window or tab. See below reference article:
https://marketing.adobe.com/resources/help/en_US/sc/implement/link_automatic.html

The parameters trackDownloadLinks and trackExternalLinks determine if automatic file download and exit link tracking are enabled. When enabled, any link with a file type matching one of the values in linkDownloadFileTypes is automatically tracked as a file download. Any link with a URL that does not contain one of the values in linkInternalFilters is automatically tracked as an exit link.

Best,

Brian

1 reply

B
Adobe Employee
BrianAu1Adobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

It depends how you have exit link tracking set up, but typically if you are using JS managed auto-tracking of exit links it does not matter if it opens a new window or tab. See below reference article:
https://marketing.adobe.com/resources/help/en_US/sc/implement/link_automatic.html

The parameters trackDownloadLinks and trackExternalLinks determine if automatic file download and exit link tracking are enabled. When enabled, any link with a file type matching one of the values in linkDownloadFileTypes is automatically tracked as a file download. Any link with a URL that does not contain one of the values in linkInternalFilters is automatically tracked as an exit link.

Best,

Brian

Terms & ConditionsAccessibility statement

Loading footer...