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WillN_N
November 30, 2022
Solved

Events were fired by multiple times

Hello,

 

We have two events to track the PDF Download, event 43 is tools, and event 13 is PDF Brochure. 

However, when the user does not refresh the page and clicks the button multiple times, the two events will be fired repeatedly. 

I tried to add clear variables to the rule. But it didn't solve the problem. 

So,  I have no idea how to fix this issue. Any advice is appreciated.

 

Thanks again!

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Jennifer_Dungan
Jennifer_DunganAccepted solution
Adobe Champion and Community Advisor
November 30, 2022

I don't have this issue, but I also don't use the set events area of "set variables". I actually use custom JS in the custom code area (long story as to why I do this, but this might be a solution for you).

Seeing this behaviour, I suspect that the built-in feature must "append" events/linkTrackEvents... which isn't what you want....

While this sounds a little strange, if you removed the events from here:

Then in custom code area do the following:

s.events="event43";
s.linkTrackEvents = s.events;

or

s.events="event15";
s.linkTrackEvents = s.events;

This should explicitly set your events, and your linkTrackEvents to pass only the events you want.....

Give that a try and see if it works for you

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6 replies

jeff_bloomer
Community Advisor and User Group Leader
jeff_bloomerCommunity Advisor and User Group Leader
Community Advisor and User Group Leader
November 30, 2022

I believe I saw this issue in the past:
https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform-launch/what-are-possible-reasons-why-clearvariable-fails/m-p/318840

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    Jennifer_Dungan
    Adobe Champion and Community Advisor
    Jennifer_DunganAdobe Champion and Community AdvisorAccepted solution
    Adobe Champion and Community Advisor
    November 30, 2022

    I don't have this issue, but I also don't use the set events area of "set variables". I actually use custom JS in the custom code area (long story as to why I do this, but this might be a solution for you).

    Seeing this behaviour, I suspect that the built-in feature must "append" events/linkTrackEvents... which isn't what you want....

    While this sounds a little strange, if you removed the events from here:

    Then in custom code area do the following:

    s.events="event43";
s.linkTrackEvents = s.events;

    or

    s.events="event15";
s.linkTrackEvents = s.events;

    This should explicitly set your events, and your linkTrackEvents to pass only the events you want.....

    Give that a try and see if it works for you

    Translate
      WillN_NAuthor
      January 18, 2023

      We have used your suggestion and it works very well, thank you so much!！

      Translate
        Jennifer_Dungan
        Adobe Champion and Community Advisor
        Jennifer_DunganAdobe Champion and Community Advisor
        Adobe Champion and Community Advisor
        January 18, 2023

        Yay! So glad that worked for you. 

        Translate
        yuhuisg
        Community Advisor
        yuhuisgCommunity Advisor
        Community Advisor
        December 1, 2022

        It looks like your implementation simply appends event15 and event43 to the s.events string, regardless of what is in that string already, e.g.

        s.events = (s.events ? ',' : '') + 'event15,event43';

        A better option is to use the "apl" plugin. Reference: https://experienceleague.adobe.com/docs/analytics/implementation/vars/plugins/apl.html?lang=en This plugin prevents such repetition from happening.

        s.events = s.apl(s.events,'event15,event43');

        Translate
          Sujeet_Kharote
          Sujeet_Kharote
          December 2, 2022

          @willn_n just to confirm, if you are using the append plugin in your do-plugin? Might be it is appending the existing events hit level, I might be working, but I suscept you should review your do-plugin in custom code

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