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NL-KB
NL-KB
Level 2
April 10, 2025
Solved

Errors saving new projects

  • April 10, 2025
  • 6 replies
  • 1226 views

I noticed this started happening yesterday to a colleague and me (separate computers, networks, and countries). Whenever we attempt to save a new project, Adobe pops an error message at the top saying "folderID is required" even though a folder has been selected (tried multiple folders). The project does save back to the root Projects folder, but we can't seem to save to any other folder. If you try to save enough times, the error will change to a message that the project could not be saved and to refresh the page.

 

I've tried a couple of different browsers and have cleared cookies/cache, but I can't seem to get past this one. Has anyone else run into this before and found what was happening or what I'm missing?

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    Best answer by shaunzie83

    I filed a bug yesterday and today Adobe support got back to me saying they were able to reproduce the issue on there end and have already escalated it to our engineering team for further investigation. It’s being tracked under Bug ID AN-373512.

    6 replies

    S
    shaunzie83
    Level 2
    April 11, 2025

    I also am having this same issue.  Unfortunately, I'm not able to save at all.  Any solutions here?

    D
    Deepika_S_V
    Level 2
    April 11, 2025

    You can try this method, though not sure if it works: First, save the project to the root folder, then manually move it to the correct folder.

    NL-KB
    NL-KBAuthor
    Level 2
    April 11, 2025

    I tried this morning to do this and got two errors when moving the project to the correct folder (folderID is required, and Error: Request failed with status code 400).

    K
    KJF65
    Level 2
    April 11, 2025

    Yes, I am experiencing the same problems. I am not able to save (I get an error message "Failed to save"), but it does actually save to my Projects, but I get the same error message when I try to move my project to a folder (folderId is required, and Error: Request failed with status code 400). 

      NL-KB
      NL-KBAuthor
      Level 2
      April 11, 2025

      I was able to get the permissions to open a new support case and have submitted one with this info. I’ll post back here when I hear back. 

        S
        shaunzie83Accepted solution
        Level 2
        April 11, 2025

        I filed a bug yesterday and today Adobe support got back to me saying they were able to reproduce the issue on there end and have already escalated it to our engineering team for further investigation. It’s being tracked under Bug ID AN-373512.

          T
          ToTre
          April 14, 2025

          I've been experiencing the same since last friday too, and it's becoming increasingly bothering since it makes it virtually impossible to create any new project. Has anybody gotten any updates from Adobe Support??

          Thanks ahead

            K
            KJF65
            Level 2
            April 14, 2025

            It is working for me now. I can save to a folder and also move all of the projects that were sitting in my workspace to the appropriate folders now. No error messages! I'm doing a happy dance now!

             

            NL-KB
            NL-KBAuthor
            Level 2
            April 15, 2025

            I received this note yesterday from Adobe's support team:

             

            1. Issue with creating copies of reports or moving them to folders – This has now been resolved. Let me know if you are still facing the same.
            2. Issue with the "Save As" option – This is currently being worked on as a priority. We’ve received similar reports from other clients in the region as well.

            I've checked our account, and everything appears to be back to normal (both moving projects and saving new projects).

             

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