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giselesantiago
January 4, 2021
Question

Error message

  • January 4, 2021
  • 1 reply
  • 872 views

Hi all,

Noticed that over the last weeks, it's been showed the following message in a panel I've built:

An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis: c375aa21-9b57-40da-a385-9f1e6cd05597

Workspace: Building & Infrastructure LA
Panel: Weekly Performance Trends

Just refreshed the project, but did not have any resolution.

Could you help me, please?

Thank you,

Gisele

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1 reply

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
January 4, 2021

It looks like something is wrong with a metric: probably instance of evar16. You may want to try removing the metric and checking if the issue persists - that will confirm. Also, you can reach out to Client Care for detailed analysis and review.

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