Error creating XDM Object Data Element using AEP Web SDK Extension | Community
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JanJav
Level 2
January 31, 2024
Solved

Error creating XDM Object Data Element using AEP Web SDK Extension

  • January 31, 2024
  • 2 replies
  • 3246 views

Hi, 

I am currently trying to set-up some basic web tracking with the server-side forwarding and the AEP Web SDK. Following the documentation I managed to create a schema, a Datastream and a Dataset, however I am now faced with an issue where AEP Web SDK Extension in Data Collection doesn't let me create the XDM Object Data Element to map the variables to my schema. After selecting the XDM Object type in the Data Element interface I am presented with the following error:

An error occurred.

Failed to load schema metadata. An unexpected server response was received.

 


My Schema uses the default XDM ExperienceEvent class with the Adobe Analytics ExperienceEvent Template Field Group. When I download the schema metadata there seems to be nothing wrong, however the extension can't pull it through for some reason.

Has anyone run into similar problem?

Any advice would be greatly appreciated.

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Best answer by JanJav

@janjav were u able to solve this issue ? i also have similar issue while creating xdm dataelement


@pradeep-jaiswal  Hey, the solution was indeed the one you mentioned on MeasureSlack - adding the specific sandboxes to the "Sandboxes" permission list in the Admin Console.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 31, 2024

There are currently some maintenance and issues happening right now.. it's possible the error is related?

 

Keep checking https://status.adobe.com/ for the system to return to normal, then try again and hopefully it will work for you...

 

If it's still an issue, Client Care may be able to dig into back end errors, and hopefully figure out what is happening.

J
JanJavAuthor
Level 2
February 1, 2024

Thanks for the info, unfortunately the problem still persists.

Pradeep-Jaiswal
Pradeep-Jaiswal
Level 5
February 23, 2024

@janjav were u able to solve this issue ? i also have similar issue while creating xdm dataelement

M
Community Advisor
MshajiCommunity Advisor
Community Advisor
September 27, 2024

I get the same issue when looked at the network call I see

XHRGET
https://platform.adobe.io/data/foundation/schemaregistry/tenant/schemas?property=meta:class==https%3A%2F%2Fns.adobe.com%2Fxdm%2Fcontext%2Fexperienceevent
[HTTP/1.1 404 Not Found 276ms]


1

{"type":"http://ns.adobe.com/aep/errors/XDM-2012-404","title":"Sandbox not found","status":404,"report":{"registryRequestId":"8147b086-1e1d-41be-8ddf-9975a3b27825","timestamp":"09-27-2024 11:41:32","detailed-message":"A sandbox with the name undefined is not found. Error from Sandbox Management API: The sandbox was not found. Refresh the page and try again.","sub-errors":[]},"detail":"A sandbox with the name undefined is not found. Error from Sandbox Management API: The sandbox was not found. Refresh the page and try again."}

I tried in incognito and different browsers, problem remains same in all browsers

@janjav @pradeep-jaiswal @surapaneni 

J
JanJavAuthor
Level 2
October 7, 2024

Hey, I think the solution was to add the names of your sandboxes (among the permission level) in the Sandboxes section as seen on the second screenshot here: https://experienceleague.adobe.com/en/docs/experience-platform/collection/permissions#manage-platfor...

M
MohammedSh6
New Member
October 7, 2024

Thanks for the response, I don't have access to change the permissions.  all the permissions are controlled by Adobe, I requested them to add sandbox.

 

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