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MariaVi2
New Member
Feb 7, 2024 4:30 PM UTC
Solved

Engagement Rate

What does adobe consider an average engagement rate for a B2B website? 

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kayawalton
kayawaltonAccepted solution
Community Advisor
Feb 8, 2024 3:07 PM UTC

Echoing @jennifer_dungan and @yuhuisg's feedback on this, I also wanted to share a helpful two-part blog post by @wrvander about things to consider when coming up with a specific engagement rate for your business/organization.

 

Part 1: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/a-novel-approach-to-a-web-engagement-metric/ba-p/566423

Part 2: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/a-surprising-difference-between-customer-experience-and/ba-p/567492 

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3 replies

Jennifer_Dungan
Adobe Champion and Community Advisor
Jennifer_DunganAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
Feb 7, 2024 10:18 PM UTC

I don't think Adobe has such a definition... they let you define what you want to be your engagement rate by providing their calculated metrics builder and letting you build your logic into it.

 

There is no standard metric available out of the box for you to use, but if you have an idea about what you consider "engagement" we would be happy to help you build a metric.

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yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
Feb 8, 2024 2:45 PM UTC

Adding on to @jennifer_dungan's answer, B2B encompasses such a broad range of industries. It's like asking for an industry engagement rate of B2C, it's just not sensible.

Perhaps you meant for an engagement rate within your industry, but even that isn't necessarily helpful nor available.

Most organisations that I've worked with benchmark against their historical results.

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    kayawalton
    Community Advisor
    kayawaltonCommunity AdvisorAccepted solution
    Community Advisor
    Feb 8, 2024 3:07 PM UTC

    Echoing @jennifer_dungan and @yuhuisg's feedback on this, I also wanted to share a helpful two-part blog post by @wrvander about things to consider when coming up with a specific engagement rate for your business/organization.

     

    Part 1: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/a-novel-approach-to-a-web-engagement-metric/ba-p/566423

    Part 2: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-blogs/a-surprising-difference-between-customer-experience-and/ba-p/567492 

    Translate
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