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hote204
hote204
January 31, 2018
Solved

Difficulty to create calculated metrics

I am unable to see "show metrics" icon on top of any regular  report. Therefore, not able to generate any calculated metrics.

Please help me understand if I need any special access to get that enabled.

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Gigazelle
GigazelleAccepted solution
Adobe Employee
February 5, 2018

Try going to Admin > User Management. If you're able to change permissions of yourself and other users, you likely have admin access. If you don't have that option, or are unable to change anything, you probably don't. If that's the case, you can work with someone in your organization who does have admin permissions and make sure you're able to create a calculated metric.

I'm unfamiliar with the HOTE distribution list, but if you've already arranged to have that as your point of contact, I'm not going to say otherwise. Adobe standard support email is customercare@adobe.com, though. Since they aren't allowed to touch permissions, they'll likely have you go to an admin in your organization anyway.

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3 replies

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
February 2, 2018

Hi there, couple questions for you:

  • If you currently don't have admin privileges, have you already talked to an admin to make sure it's not permissions related?
  • While logged in to Adobe Analytics, are you able to go to Components > Calculated Metrics?
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hote204
hote204Author
February 5, 2018

Thank you for connecting.

I think I don't have admin privileges (how can I check this?). I have already written to hote@adobe.com on last Wednesday about the issue I am facing, but did not get any response yet. How long do they usually take to respond?

While logged into adobe analytics, I am able to go to Components> calculated metrics.

What should I do?

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Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
February 5, 2018

Try going to Admin > User Management. If you're able to change permissions of yourself and other users, you likely have admin access. If you don't have that option, or are unable to change anything, you probably don't. If that's the case, you can work with someone in your organization who does have admin permissions and make sure you're able to create a calculated metric.

I'm unfamiliar with the HOTE distribution list, but if you've already arranged to have that as your point of contact, I'm not going to say otherwise. Adobe standard support email is customercare@adobe.com, though. Since they aren't allowed to touch permissions, they'll likely have you go to an admin in your organization anyway.

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