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francescop47742
Level 3
January 13, 2021
Solved

Difference between event and instances

  • January 13, 2021
  • 4 replies
  • 6676 views

Hi to all 🙂

 

I have a hit that sends to adobe workspace an event (event 5) and populated an evar (evar73 = "checkout_Carla").

 

 

I'm pretty sure that there is only one call that trigger the event and the evar but, when I compare the event and the evar instances in the workspace I see a different name 1.389 (Event5) Vs 3.676 (evar instances)

 

 

How is it possible? The only solution is that the evar is sent in another called?

 

Thk,

Francesco

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Best answer by Jacob-DDdev

Hi @francescop47742 ,

For a detailed explanation of "instances of..." please review this doc, here.

Most likely there are some additional image requests going out on the same page that the evar is being set. In particular, be careful to check for any click tracking your site may have. You may be able to track this down in Workspace if you filter by page name where these don't align and checking other variables that are used for link reporting.

4 replies

Jacob-DDdev
Jacob-DDdevAccepted solution
Level 6
January 13, 2021

Hi @francescop47742 ,

For a detailed explanation of "instances of..." please review this doc, here.

Most likely there are some additional image requests going out on the same page that the evar is being set. In particular, be careful to check for any click tracking your site may have. You may be able to track this down in Workspace if you filter by page name where these don't align and checking other variables that are used for link reporting.

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    francescop47742Author
    Level 3
    January 15, 2021
    ok even personally it's the only idea that comes to my mind too
    A
    andrewz_webmd
    Level 3
    January 13, 2021

    Events can be configured to increment at several levels... i.e. once per visitor or visit or every time. so if an "event trigger" happens 10 times during a single user session, depending on how you have that event configured it could show 1 or it could show 10.

     

    Evars persist (unless explicitly built to not) beyond the hit they are set on. So to use "instances" with an evar can be strange because it will only count the number of times it was set and will not include persisted values. 

     

      F
      francescop47742Author
      Level 3
      January 15, 2021
      thk for reply, it set always record event https://www.screenpresso.com/=Cq5Gg 😞
      yuhuisg
      Community Advisor
      yuhuisgCommunity Advisor
      Community Advisor
      January 14, 2021

      Breakdown your eVar by Custom Link. Does AA report any other Custom Links besides "NewsletterSubscription" (the "link name" value shown in your screenshot)?

        F
        francescop47742Author
        Level 3
        January 15, 2021
        If i using custom link the number is equal https://www.screenpresso.com/=NN7xd how is it possible?
        jantzen_b
        Adobe Employee
        jantzen_bAdobe Employee
        Adobe Employee
        January 25, 2021
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