device type "other" (desktop) absent from trended view | Community
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C
c_grant_aa
Level 3
October 16, 2015
Solved

device type "other" (desktop) absent from trended view

  • October 16, 2015
  • 4 replies
  • 4406 views

In the Device Type report, "other" is always the top Type in the Ranked view.  But when changing to the Trended View, "other" isn't shown in the report at all.  

I haven't been able to force it to show using a Data Filter or anything else.  If I use an Advanced Filter for "other" the graph line looks right but there is no metric shown in the table.  The "Add Metrics" window says that "visits" *should* be displaying, but there's no metric column at all.

I've been manually copying from the bar graph in the trend report but would love to see this fixed.

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Best answer by WhoaShekhar

Hi there,

Thanks for reaching out.

Please see the below links and see if they help:

http://helpx.adobe.com/analytics/using/device-type-report.html

http://microsite.omniture.com/t2/help/en_US/reference/reports_device_types.html

Thanks!

4 replies

N
Nikhil_Bisne
Level 8
October 16, 2015

Hi,

 

Apologies for the delay in responding. "Others" is coming up both in the Trended and Ranked views in the Device Type Report for me. What granularity are you applying when when viewing a Trended report? Have you tried changing it? Also what is the selected metric?

If possible please attach a screenshot of all the filters and selections made so that we can help troubleshoot it better.

 

Thanks

Nikhil

WhoaShekhar
WhoaShekharAccepted solution
Level 10
October 16, 2015

Hi there,

Thanks for reaching out.

Please see the below links and see if they help:

http://helpx.adobe.com/analytics/using/device-type-report.html

http://microsite.omniture.com/t2/help/en_US/reference/reports_device_types.html

Thanks!

C
c_grant_aaAuthor
Level 3
October 16, 2015

It is working fine this morning.  I do have a screen shot and an export showing the absence of the visits metric (or, any metric) but at this point I'm satisfied.  Don't know what happened ... I am not crazy, I know that.  Thanks.

N
Nikhil_Bisne
Level 8
October 16, 2015

Great. Thanks for letting us know and feel free to reach out to us in case of any queries.

 

Nikhil

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