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Luca_Lattarini
Luca_Lattarini
Level 9
July 14, 2020
Solved

Dashboard Adobe Analytics

Hello everyone,

 

I created a dashboard with all my desired metrics but when I try to send this dashboard via email (pdf or csv), I received a old version of my dashboard.

 

Anyone has some suggestion?

Thanks 

 

 

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PratheepArunRaj
PratheepArunRajAccepted solution
Adobe Champion, Community Advisor, UG Leader
July 14, 2020

Dear Luca,

Should not be the case. Try to 'Save' first and send one more time.

I am facing few discrepancies on WorkSpace Dashboards from yesterday. Might be some updates going at the backend.

Wait for a day or two, else reach Customer Care.

Thank You, Arun.  

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
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7 replies

PratheepArunRaj
Adobe Champion, Community Advisor, UG Leader
PratheepArunRajAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
July 14, 2020

Dear Luca,

Should not be the case. Try to 'Save' first and send one more time.

I am facing few discrepancies on WorkSpace Dashboards from yesterday. Might be some updates going at the backend.

Wait for a day or two, else reach Customer Care.

Thank You, Arun.  

Translate
Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
    Luca_Lattarini
    Luca_LattariniAuthor
    Level 9
    July 14, 2020
    Now I opened the project i the workspace and I see an old version.
    Translate
    kainth
    Level 6
    July 14, 2020

    Hi @luca_lattarini ,

    Adding to what @pratheeparunraj  said, if you have an existing scheduled project then I would suggest you to please delete the existing scheduled project & then schedule the project again. You can delete the existing project by navigating to Components > Scheduled Projects.

    Regards,

    Abhinav

    Translate
      Adobe Employee
      isinhaAdobe Employee
      Adobe Employee
      July 14, 2020

      Hi @luca_lattarini ,

      Can you please try saving the project and see if that version is retained once you reopen it? If not, it's a bug and we will need to look into it further. Please submit a high priority ticket to Client Care if that's the case.

      Thank you!

      Translate
        Luca_Lattarini
        Luca_LattariniAuthor
        Level 9
        July 15, 2020
        I had this issue for some days, now i have no issue, Thanks
        Translate
        jantzen_b
        Adobe Employee
        jantzen_bAdobe Employee
        Adobe Employee
        September 16, 2020
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