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jmag123
jmag123
Level 2
August 31, 2017
Solved

Customers with highest dwell times

  • August 31, 2017
  • 4 replies
  • 2557 views

Hi, I'm trying to create a report to list customers with the highest dwell times.

We're currently passing in Customer ID into eVar and a prop (part of an implementation before my time).

I'd imagine I need to use Time Spent per Visit metric and the eVar. Will this capture all their time on site? I'm assuming the prop would just capture the time after they login... is this correct?

Any help appreciated!

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Best answer by Urs_Boller

see here for information about Time Spent

if you have an evar which doesn't expire after one hit (eg. visit or never), you can use this to calculate the average times.

in workspace just drag the evar as dimension and time spent as metric and you get the "time" per "id" (measured for as long as the evar exists or defined by the metric)

4 replies

Urs_Boller
Community Advisor
Urs_BollerCommunity Advisor
Community Advisor
August 31, 2017

you need the evar to see the times until the evar looses the value. the prop is just on a single call and want get you any timespan.

using "time spent per visit" can help you for this

jmag123
jmag123Author
Level 2
August 31, 2017

Thanks. Just wanted to check a few points.

We populate the eVar with Customer ID only when they login; does this mean the Time Spent per visit will just show how long they spend after they have logged-in? Is it possible to get the time they are on site when not logged-in?

What is the definition of Time Spent per Visit? Does the time counter end when a user exits site?

Urs_Boller
Community Advisor
Urs_BollerCommunity AdvisorAccepted solution
Community Advisor
August 31, 2017

see here for information about Time Spent

if you have an evar which doesn't expire after one hit (eg. visit or never), you can use this to calculate the average times.

in workspace just drag the evar as dimension and time spent as metric and you get the "time" per "id" (measured for as long as the evar exists or defined by the metric)

jmag123
jmag123Author
Level 2
August 31, 2017

Thanks very much

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