Custom link tracking and download link occurrences not matching in adobe reports for same link. | Community
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sravanthv
March 28, 2022
Solved

Custom link tracking and download link occurrences not matching in adobe reports for same link.

  • March 28, 2022
  • 2 replies
  • 1460 views

We have a link that fires Link_d and link_O when clicked on it and both fire simultaneously. When we pull a report from workspace, it appears that occurrences of download link type is more than custom link occurrences. Why is that so? won't both match?

 

Download link tracking because of trackdownloadlinks=true and s.tl with type 'O' for the same link. Clicking on the link opens a pdf in a different tab on same browser.

 

Thanks.

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Best answer by yuhuisg

If the linked PDF opens in the same browser window as the referring web page, then it is possible that the browser has already redirected to the PDF before the Custom Link has had a chance to fire completely.

There's really no need to do such duplicate tracking for the same user action. Set whatever props/eVars/events beforehand, and the automatic download tracking will pick those up when it runs.

2 replies

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
March 28, 2022

First do you have the 2 variables populate 1 or 2 separate Adobe Beacons?

 

S
sravanthvAuthor
March 29, 2022

No, the link is tracked as a download link, and also passed into one prop variable for custom link tracking. The number of occurences don't match between downloads and custom link clicks.

yuhuisg
Community Advisor
yuhuisgCommunity AdvisorAccepted solution
Community Advisor
March 29, 2022

If the linked PDF opens in the same browser window as the referring web page, then it is possible that the browser has already redirected to the PDF before the Custom Link has had a chance to fire completely.

There's really no need to do such duplicate tracking for the same user action. Set whatever props/eVars/events beforehand, and the automatic download tracking will pick those up when it runs.

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