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Adobe Employee
MasaakiAkAdobe Employee
Adobe Employee
Oct 16, 2015 2:29 AM UTC
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Corruption of double byte text in csv file

Is there some good way to download csv without corruption of double byte text?

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benjamingaines1981Accepted solution
Adobe Employee
Oct 16, 2015 2:29 AM UTC

Our engineering team reviewed this and were able to reproduce what you are seeing. They noted that the CSV file itself contains the correct characters; it is only when using Excel that the characters become garbled. Try opening the CSV file in a text editor or other application and let me know if that's not working. 

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4 replies

Adobe Employee
MasaakiAkAdobe EmployeeAuthor
Adobe Employee
Oct 16, 2015 2:29 AM UTC

It works! I got the data from a editor and then put into excel correctly. Thanks for your support.

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Adobe Employee
benjamingaines1981Adobe EmployeeAccepted solution
Adobe Employee
Oct 16, 2015 2:29 AM UTC

Our engineering team reviewed this and were able to reproduce what you are seeing. They noted that the CSV file itself contains the correct characters; it is only when using Excel that the characters become garbled. Try opening the CSV file in a text editor or other application and let me know if that's not working. 

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Adobe Employee
MasaakiAkAdobe EmployeeAuthor
Adobe Employee
Oct 16, 2015 2:29 AM UTC

Yes, Thx a lot.

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Adobe Employee
benjamingaines1981Adobe Employee
Adobe Employee
Oct 16, 2015 2:29 AM UTC

I think what you are saying is "there is a bug with multi-byte characters in the CSV download feature." I will ask the engineering team to take a look. 

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