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kjph2
Level 2
Oct 16, 2015 2:27 AM UTC
Solved

Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher.

We've sat our laptops side by side and compared that we have the same report (I'm using his saved project) - same segmenets, same timeframe, same mertrics. Everything matches up perfectly, except his bounces are 15-20% higher than mine (it varies a bit but always in that range). Any idea of what might be going on? 

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    Gigazelle
    GigazelleAccepted solution
    Adobe Employee
    Oct 16, 2015 2:27 AM UTC

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

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    3 replies

    kjph2Author
    Level 2
    Oct 16, 2015 2:27 AM UTC

    That was exactly what it was. Thanks!

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    WhoaShekhar
    WhoaShekhar
    Level 10
    Oct 16, 2015 2:27 AM UTC

    Hi there,

    Thanks for reaching out. 

    Make sure you are using the same report suite and all the settings. 

    I have sent you my email address in a private message. Could you please send me both the reports?

    Thanks!

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    Gigazelle
    Adobe Employee
    GigazelleAdobe EmployeeAccepted solution
    Adobe Employee
    Oct 16, 2015 2:27 AM UTC

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

    Translate
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