Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher. | Adobe Higher Education
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K
kjph2
Level 2
October 16, 2015
해결됨

Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher.

  • October 16, 2015
  • 3 답변들
  • 968 조회

We've sat our laptops side by side and compared that we have the same report (I'm using his saved project) - same segmenets, same timeframe, same mertrics. Everything matches up perfectly, except his bounces are 15-20% higher than mine (it varies a bit but always in that range). Any idea of what might be going on? 

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Gigazelle

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

    3 답변

    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee답변
    Adobe Employee
    October 16, 2015

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

      WhoaShekhar
      WhoaShekhar
      Level 10
      October 16, 2015

      Hi there,

      Thanks for reaching out. 

      Make sure you are using the same report suite and all the settings. 

      I have sent you my email address in a private message. Could you please send me both the reports?

      Thanks!

      K
      kjph2작성자
      Level 2
      October 16, 2015

      That was exactly what it was. Thanks!

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