ClientCare should know my company name | Community
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stefanies325986
stefanies325986
Level 4
February 13, 2017
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ClientCare should know my company name

  • February 13, 2017
  • 12 replies
  • 15674 views

Every time I open a ticket with ClientCare, they come back asking for my company name (and often report suite name).

They should know this from my name or email address, and it is annoying because it slows down the resolution process!

    12 replies

    Show previous replies
    J
    Adobe Employee
    JenLa5Adobe Employee
    Adobe Employee
    August 20, 2019

    Their response is not accurate. The feature works, and what you were experiencing was a bug. Customer Care should have replied to you through your ticket, they resolved the issue. You will still need to be a supported user to use it though. Hope that helps!

    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    October 27, 2020
    No text available
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