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anthonyn7735153
Level 1
October 16, 2015
Solved

Clickmap Overlay not Functioning

  • October 16, 2015
  • 35 replies
  • 11964 views

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

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    Best answer by HaiTechEric

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

    35 replies

    H
    HaiTechEricAccepted solution
    Level 3
    October 16, 2015

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

      L
      LMac23
      October 16, 2015

      EricHansenPM wrote...

      I can confirm that Clickmap is not supported on IE11 at this time. Support for Firefox was our priority over IE due to our OS X user base.

       


      Hi Eric -

      Saw that a new version of ClickMap was scheduled for release on Jan 16. Was this the fix for FF?

      I just uninstalled and reinstalled Visitor ClickMap (v 2.3.24) - the only version available in Reports & Analytics - and tried to use with FF 26.0 and could not get the overlays to work.

      Is there another version I should use?

      katiem5932052
      katiem5932052
      Level 2
      October 16, 2015

      Hello,

      We have the latest version of the Click Map installed, but aren't seeing the flags showing how many clicks per link using Firefox 28. We do see overlays, just not the auto-flags, nor does hovering over a link provide flags. Can you help?

       

      Thanks,

      Katie

      L
      LMac23
      October 16, 2015

      I was able to install ClickMap with your instructions, however, none of my users are able to install ClickMap with the same method (cleaned out their cache and changing the domain as advised).

      Is there any way the link on interface can be updated so that the most recent version of ClickMap installs? My users (marketers) may not be saavy enough to go through all this technical gymnastics to use the correct version.

      pawełp56255812
      pawełp56255812
      Level 2
      October 16, 2015

      Will this feature be repaired? It barelly works in IE10.
      It's much better in latest Firefox BUT still I mostly shows my data from 10 out of 30 elements if not less. And then the elements it chooses is random :(

      The plugin by itself is really great to show easilly stuff to my boss but with this state it is in it's almoust worthless.

      J
      Jean-PaulBe1
      Level 2
      October 16, 2015

      Hello,

      Users in our company are still reporting that ClickMap is not working properly, or not displaying data for a few links.

       

      What is the status update on this?

        OwlyChick
        OwlyChick
        Level 3
        October 16, 2015

        Thank you Eric. I'm still having problems, so will open a ticket. Does it not work on IE at all?

        H
        HaiTechEric
        Level 3
        October 16, 2015

        I can confirm that Clickmap is not supported on IE11 at this time. Support for Firefox was our priority over IE due to our OS X user base.

        H
        HaiTechEric
        Level 3
        October 16, 2015

        Hello Annette,

        The latest version that was released last night (version 2.3.26) was tested and confirmed working on all the latest versions of Firefox. I am running it right now on Firefox 26 without any problems. If you can confirm you have installed version 2.3.26 of Clickmap on Firefox and still experience problems loading the tool, then please open a ticket with Client Care ASAP so we can address the issue.

        Thanks,

        Eric

        OwlyChick
        OwlyChick
        Level 3
        October 16, 2015

        I saw in the release notes from yesterday a mention of ClickMap but my version is still not working on FF24.0 and causes IE11 to crash. Any help? We LOVE ClickMap and have not been able to use it properly in months. Thank you!

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