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M
Moorthi_MSD
Level 2
October 9, 2023
Question

Cannot read properties of undefined

  • October 9, 2023
  • 1 reply
  • 2921 views

Hi Team,

Attaching the Error Details. Any help would be highly appreciated. 

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1 reply

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
October 9, 2023

Seems that the error is occurring because a "ga" is missing in the web page. Without knowing what that "ga" is exactly nor what is going on in your web page, it's hard to troubleshoot.

Can you please provide more information of what is going on when you encounter this error?

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    October 9, 2023

    @yuhuisg is correct, this is a Javascript issue occurring with some of your custom code; without seeing that code, or what it's trying to do this is very hard to diagnose.

     

    If you turn on the Satellite Debugger, you should be able to identify which rule in Launch is potentially throwing the issue.. but the probably could be part of a Data Element used by that rule.

     

    To turn on/off the Satellite Debugger:

    // Turn On _satellite.setDebug(true); // Turn Off _satellite.setDebug(false);

     

    It won't find the issue, but it might help you narrow down where to start looking.

     

    You could also try searching in your Launch property for "ga" but given this combination would probably show up commonly as a word within a word, I am not sure if it will help much.

    M
    Moorthi_MSDAuthor
    Level 2
    October 10, 2023

    @jennifer_dungan @yuhuisg Thank for your response. My bad I have attached wrong screenshot.

     

    Attaching the right one. 

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