Cannot connect to Adobe Analytics from AEM (authentication problem) | Community

Level 2

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Cannot connect to Adobe Analytics from AEM (authentication problem)

Forum|Forum|9 years ago
March 1, 2017
6 replies
2849 views

Hi,

I'm trying to connect to Adobe Analytics from AEM Cloud Services configuration but cannot succeed. But I can access to Adobe Analytics Dashboard (Adobe Marketing Cloud) successfully via Adobe ID. The document to reproduce this issue is attached below. Can you have a look and help me ? Where we can get exact username to log in to AA ?

Analytics

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Best answer by Hyder_Ziaee

Try your web services credentials (Admin > Company Settings > Web Services)

Not sure if this will work or not.

Level 3

Hi,

I can't connect to Adobe Analytics too. It show different message.

I 've tried Adobe ID & Analytics account & password . Both was fail.

(AEM start by quickstart)

Han

Accepted solution

Adobe Employee

Try your web services credentials (Admin > Company Settings > Web Services)

Not sure if this will work or not.

khoan16352236Author

Level 2

Resolved. Thanks a lot. I could find some username in that page.

@han ting : do to admin > user managements page and try to enter new password

Thanks

Level 3

Hi hyderziaee & Khoa,

Thanks for advice, while I still can't connect Analytics by share password.

Maybe something was wrong, I'll keep trying.

Thank you.

Adobe Employee

Hi Han,

See if this document helps you - https://helpx.adobe.com/experience-manager/using/analytics.html

Thanks!

Level 3

Hi TanmayM,

I 'll keep trying. Thank you so much.

Han