Level 2

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Cannot connect to Adobe Analytics from AEM (authentication problem)

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Hi,

I'm trying to connect to Adobe Analytics from AEM Cloud Services configuration but cannot succeed. But I can access to Adobe Analytics Dashboard (Adobe Marketing Cloud) successfully via Adobe ID. The document to reproduce this issue is attached below. Can you have a look and help me ? Where we can get exact username to log in to AA ?

Analytics

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Hyder_ZiaeeAccepted solution

Adobe Employee

Try your web services credentials (Admin > Company Settings > Web Services)

Not sure if this will work or not.

Level 3

Hi,

I can't connect to Adobe Analytics too. It show different message.

I 've tried Adobe ID & Analytics account & password . Both was fail.

(AEM start by quickstart)

Han

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Accepted solution

Adobe Employee

Try your web services credentials (Admin > Company Settings > Web Services)

Not sure if this will work or not.

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khoan16352236Author

Level 2

Resolved. Thanks a lot. I could find some username in that page.

@han ting : do to admin > user managements page and try to enter new password

Thanks

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Level 3

Hi hyderziaee & Khoa,

Thanks for advice, while I still can't connect Analytics by share password.

Maybe something was wrong, I'll keep trying.

Thank you.

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Adobe Employee

Hi Han,

See if this document helps you - https://helpx.adobe.com/experience-manager/using/analytics.html

Thanks!

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Level 3

Hi TanmayM,

I 'll keep trying. Thank you so much.

Han

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