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S
sk26618
October 27, 2021
解決済み

Cannot access dashboard

  • October 27, 2021
  • 3 の返信
  • 1147 ビュー

I cannot access my colleague's dashboard - it just keeps saying "There was a problem loading your project. Please refresh the page and try again." when my access is already granted!

このトピックへの返信は締め切られました。
ベストアンサー VaniBhemarasetty

@sk26618 Please reach out to client care with approriate details, so that support can help you finding the root cause, whether it is permissions related issue or anything else and assist you in resolving it accordingly

3 の返信

VaniBhemarasetty
Adobe Employee
VaniBhemarasettyAdobe Employee回答
Adobe Employee
October 28, 2021

@sk26618 Please reach out to client care with approriate details, so that support can help you finding the root cause, whether it is permissions related issue or anything else and assist you in resolving it accordingly

S
sk26618作成者
October 28, 2021

How do I reach out to client care? I clicked customer care from the AA dashboard and it led me here after I selected Analytics.

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
October 28, 2021

If access is correctly granted and this is happening then perhaps its a cache / VPN issue.

 

Try clearing browser caches, also if using a VPN it may cause login to act oddly if you turn VPN on and off frequently. Try with and without VPN see if that changes things.

 

Good luck

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