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V
valerie_anders
Level 3
November 7, 2022
Solved

Cannot access Adobe Analytics

  • November 7, 2022
  • 3 replies
  • 1879 views

I see a "Welcome to your account" message after I verified my account login.  I see that I have Adobe Analyics included in my plan but cannot actually get INTO Adobe Analtyics.When I clikc on the "Access your service" I just get marketing information about Adobe Analytics.

 

I have been in the reportsuites in that profile a ton of times.f

 

This is the first time I am seeing this screen.  When I click on "Access your service" I am not seeing anywhere that I can actually get to my Workspaces.

 

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Best answer by VaniBhemarasetty

@valerie_anders If the issue still occurs, please reach out to client care for further asisstance on this

3 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 7, 2022

Perhaps you need to check if you system admins were doing some changes that might have impacted your account?

 

I've not had any users complaining about this on my end, so I doubt it was an Adobe system issue (but I could be wrong)... that is very strange.

VaniBhemarasetty
Adobe Employee
VaniBhemarasettyAdobe EmployeeAccepted solution
Adobe Employee
November 8, 2022

@valerie_anders If the issue still occurs, please reach out to client care for further asisstance on this

K
Koenva3
June 5, 2024

Having the same problem and this is a lame answer!!

And what is "Client Care" (Am I supposed to know?)
And why is there no link to "Client Care"?

 

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 5, 2024

Client Care can be accessed through the Admin Console (and only by designated "support administrators" role)... Adobe has always sort of locked down who can reach out to support (which helps them to control the flow of tickets, but can also be frustrating if all your designated support people have left....)

 

You should see the Support Option:

 

 

Now, if you don't see this, try to find the person in your org that does.

 

 

I wish I could contact support on your behalf, but since I don't have access to your account / account settings, or your organization, I wouldn't be a lot of help since I won't be able to action any support suggestions.

 

Unfortunately, this is one of those tickets no one here will have a lot of ability to help with... unless we happen to have a user in our own company with the same issue and can share what they did to support it....  no one in my org has raised any concerns....

J
jazminb92856063
November 29, 2023

Having the same issue and can't get in touch with anyone who can help. 

V
ValerieAnders
Level 2
June 5, 2024

It turns out that once you move a user to a Federated ID, they don't use the SSO dashboard to login and then try to get to Analytics.  

 

How they actually need to logon is go to experience.adobe.com and login from there using the email that is their username for the Federated ID account.

 

Client Care figured it out.

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