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Hshahahs
Level 1
April 26, 2026
Solved

Cancelamento e reenbolso

  • April 26, 2026
  • 2 replies
  • 25 views

I signed up for the free trial and canceled the recurring charge, and yet two months later I was charged for the annual subscription. How do I get a refund since they are charging me an upfront fee after I cancelled? I can't get in touch with support.

Best answer by Jennifer_Dungan

Hello ​@Hshahahs there is no “free trial” for Adobe Analytics… are you sure you are in the correct forum? I am suspecting you are referring to something more like Adobe Creative Cloud? Ensuring you are in the correct forum is key to getting you in contact with the correct support.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 27, 2026

Hello ​@Hshahahs there is no “free trial” for Adobe Analytics… are you sure you are in the correct forum? I am suspecting you are referring to something more like Adobe Creative Cloud? Ensuring you are in the correct forum is key to getting you in contact with the correct support.

    Jacinda E
    Community Manager
    Jacinda ECommunity Manager
    Community Manager
    April 27, 2026

    Hey ​@Hshahahs - just wanted to echo what Jennifer already mentioned: if you can confirm which product you are using we can help get you pointed in the right direction!

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