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Hshahahs
Level 1
Apr 26, 2026 1:14 PM UTC
Solved

Cancelamento e reenbolso

I signed up for the free trial and canceled the recurring charge, and yet two months later I was charged for the annual subscription. How do I get a refund since they are charging me an upfront fee after I cancelled? I can't get in touch with support.

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Jennifer_Dungan
Jennifer_DunganAccepted solution
Adobe Champion and Community Advisor
Apr 27, 2026 1:32 PM UTC

Hello ​@Hshahahs there is no “free trial” for Adobe Analytics… are you sure you are in the correct forum? I am suspecting you are referring to something more like Adobe Creative Cloud? Ensuring you are in the correct forum is key to getting you in contact with the correct support.

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2 replies

Jennifer_Dungan
Adobe Champion and Community Advisor
Jennifer_DunganAdobe Champion and Community AdvisorAccepted solution
Adobe Champion and Community Advisor
Apr 27, 2026 1:32 PM UTC

Hello ​@Hshahahs there is no “free trial” for Adobe Analytics… are you sure you are in the correct forum? I am suspecting you are referring to something more like Adobe Creative Cloud? Ensuring you are in the correct forum is key to getting you in contact with the correct support.

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    Jacinda E
    Community Manager
    Jacinda ECommunity Manager
    Community Manager
    Apr 27, 2026 7:19 PM UTC

    Hey ​@Hshahahs - just wanted to echo what Jennifer already mentioned: if you can confirm which product you are using we can help get you pointed in the right direction!

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