Can we increase the lookback for Adobe Triggers from max. 2 hours to 1 day? | Community
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santoshpotnuru
June 12, 2022
Question

Can we increase the lookback for Adobe Triggers from max. 2 hours to 1 day?

  • June 12, 2022
  • 1 reply
  • 731 views

Hi Team,

 

We have an usecase to find the users who have initiated a subscription but have not completed in next 24 hours and send an email to them to remind on the same with an offer. I found Adobe Triggers which is a great tool to find out this kind of Abandonment usecases but unfortunately I cannot set the look back more than 2hours. So I would like to know if there is any way to make it possible or any alternatives using AA/AAM/ACS for this usecase.

https://experienceleague.adobe.com/docs/core-services/interface/services/activation/triggers.html?lang=en

Thanks,
Santosh

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1 reply

G
Adobe Employee
GarretthAdobe Employee
Adobe Employee
October 11, 2022

Hi Santosh, 

 

Garrett from Adobe Analytics Support here. The 2 hour lookback is a limitation of Triggers. Triggers is intended to be close to real time. Though, I understand you use case. I think Adobe Campaign (ACS) would have a solution for your use case, but I can't say for certain as I am and Adobe Analytics expert. 

I did some digging into documentation and perhaps this would meet your use case, https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-triggers/abandonment-triggers-use-cases.html?lang=en
But this would just allow you to send the campaign email 24 hours after the 2 hour lookback triggered. . . So this may not meet your need exactly. 

In any case, I'd suggest opening a customer care ticket with the ACS team, to see if they have a solution that meets your use case. 

Good luck!

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