Can´t Login through Click Map add-on - What could be wrong? | Community
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carlosv82743484
Level 2
May 18, 2017
Solved

Can´t Login through Click Map add-on - What could be wrong?

  • May 18, 2017
  • 7 replies
  • 1935 views

Hello forum! I´ve downloaded Click Map and installed the add-on on Firefox but when I try login in with my credentials it tells me either the username or password are wrong. The thing is, I use those same credentials and can log in to Adobe Analytics with no problem. What could be the reason my log in ins´t being recognized with Click Map??

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    Best answer by Hyder_Ziaee

    The release notes are here: https://marketing.adobe.com/resources/help/en_US/whatsnew/

    You can also subscribe to it for notification: https://campaign.adobe.com/webApp/adbePriorityProductSubscribe

    The releases happen every month, usually on third Thursday of the month.

    -Hyder

    7 replies

    A
    andreas48314636
    Level 2
    May 18, 2017

    Hello! I am also having trouble with ClickMap. I reinstalled it and am still experiencing problems. It's either not recognizing my login credentials like you said or not even doing anything when I click the Login button.

    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe Employee
    Adobe Employee
    May 18, 2017

    HI Carlos and Andrea, 

    The issue is a known one and the engineering has fixed it. The fix was supposed to be rolled out today.

    However, the release has been postponed due to other factors. This may be fixed in the next release. 

    -Hyder

    C
    carlosv82743484Author
    Level 2
    May 18, 2017

    Hi Hyder! Thanks for clearing up the air for us. Any idea how long till the next release? Will Adobe clients be notified?

    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe EmployeeAccepted solution
    Adobe Employee
    May 18, 2017

    The release notes are here: https://marketing.adobe.com/resources/help/en_US/whatsnew/

    You can also subscribe to it for notification: https://campaign.adobe.com/webApp/adbePriorityProductSubscribe

    The releases happen every month, usually on third Thursday of the month.

    -Hyder

      A
      andreas48314636
      Level 2
      June 6, 2017

      Hi Hyder, do you know if there will be a release on 6/15? If so, do you know if the Click Map fix will be included in that release? Thanks!!

      -Andrea

      Hyder_Ziaee
      Adobe Employee
      Hyder_ZiaeeAdobe Employee
      Adobe Employee
      June 6, 2017

      The release is happening earlier. It is on the 8th in two days and the fix for ClickMap is present in it.

      -Hyder

      A
      andreas48314636
      Level 2
      June 6, 2017

      Awesome, thank you!

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